CoE for Technical support
The CoE is dedicated to providing clients superior support services they need to succeed in today's competitive marketplace. Having worked with many leading companies, we have amassed a treasure trove of technology and customer support expertise.
The centre has handled over 35 million requests for 600+ products & services, and is rated by the Black Book of Outsourcing as #1 in the mid-market ITO segment. We blend highly qualified professionals and top-of-the-line knowledge resources to deliver a world-class, knowledge-centric support experience to you. Our proven support model eliminates risk from any outsourcing challenge, is guaranteed to meet your needs, is cost-effective and includes a reliable delivery platform.
Each day our technical support executives:
- Operate 24x7 in OneWorld delivery model
- Service 35000+ tech support queries from across the globe
- Handle over 600+ products/applications/services
- Use multiple channels of support delivery such as voice, email, chat and remote login
